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Sofía
Visitor Experience Agent
Visitors ask. Sofía answers. Every conversation drives sales & data.
Sofía is an AI agent that lives on your venue's website, app, QR codes and Wi-Fi. Visitors open it, ask anything — stores, products, dining, opening hours, parking — and get instant answers. Like ChatGPT, but trained on everything about your venue.
Better experience. Higher spend.
What visitors ask every day
One agent. Thousands of questions answered.
Every answer drives footfall to stores, captures new leads for your database, and influences purchase decisions — automatically, 24/7, in 25+ languages.
Real results from real conversations
"Where can I find...?"
Visitors ask for products, brands, or gift ideas. Sofía recommends stores, shows product images, and gives directions — like having a personal shopper available 24/7.
"Where should I eat?"
She suggests restaurants based on cuisine, budget, and group size. Menus, availability, and walks visitors right to the door.
"I need help"
Parking, lost & found, accessibility, hours, Wi-Fi — solved instantly in 25+ languages without involving your front desk.
"Any deals today?"
Sofía proactively shares promotions, openings, and events inside conversations — right when visitors are most likely to act.
"What do visitors want?"
Every conversation generates data: what people search for, what they buy, which stores they visit. Real visitor intelligence — not surveys.
7 in 10
conversations
report purchase impact
3 in 10
conversations
end in a route to retail
100 hours saved
every 1000
conversations
17% in CTR
in marketing
& 80% in Lead
Capture Read
High Satisfaction
Rate
CSAT 4.1/5
"Where can I find...?"
Visitors ask for products, brands, or gift ideas. Sofía recommends stores, shows product images, and gives directions — like having a personal shopper available 24/7.
7 in 10
conversations
report purchase impact
"Where should I eat?"
She suggests restaurants based on cuisine, budget, and group size. Menus, availability, and walks visitors right to the door.
3 in 10
conversations
end in a route to retail
"I need help"
Parking, lost & found, accessibility, hours, Wi-Fi — solved instantly in 25+ languages without involving your front desk.
100 hours saved
every 1000
conversations
"Any deals today?"
Sofía proactively shares promotions, openings, and events inside conversations — right when visitors are most likely to act.
17% in CTR
in marketing
& 80% in Lead
Capture Read
"What do visitors want?"
Every conversation generates data: what people search for, what they buy, which stores they visit. Real visitor intelligence — not surveys.
High Satisfaction
Rate
CSAT 4.1/5
Wherever your visitors are.
Web, app, QR codes around the venue, Wi-Fi login pages, digital signage and WhatsApp. One agent, every touchpoint — no download required.
Real results, real venues
The numbers Sofía drives.
4.13/5
CSAT
71%
high-intent conversations
33%
route activation
16.8%
CTR - Loyalty Activation
72.8%
impact on purchase decisions
Visual answers. Maps, cards, and real-time guidance.
Visitors get rich, visual answers: product cards with real photos and prices, interactive maps that guide them to the store, live promotions, and personalised suggestions — across every channel.
Connect with your visitors
in 90+ languages
She listens
She doesn't just help. She listens.
Every chat turns into intent, demand and sentiment you can act on — what visitors searched for, what they couldn't find, which brands they ask for. Demand the asset never saw, captured.
The admin console
Built for the teams that run the venue.
Your marketing and operations teams manage everything — content, promotions, analytics, and lead capture. No IT team needed.
The brain behind every answer
She knows every store, every product, every deal.
We don't just scrape your website. We build a rich knowledge layer with real product data, brand catalogues, menus, reviews, and retail expertise — so Sofía recommends like a personal shopper, not a search bar.
Your centre's real data
Stores, hours, categories, services, incidents — always up to date, managed from your admin panel.
Product & retail intelligence
We enrich your data with product info, brand categories, and seasonal trends — so Sofía can recommend, not just inform.
Restaurants, leisure & services
Menus, reviews, parking, events — from third-party sources. Sofía knows the full picture, not just what's on your website.
Trained by retail experts
Our team curates real visitor scenarios and retail knowledge. That's why she sounds like a helpful human, not a robot.
Infrastructure
From zero to live in weeks. From conversations to ROI in month one.
Works everywhere visitors are
Website, app, QR codes, Wi-Fi, digital signage, WhatsApp. One agent, every touchpoint.
One venue or your whole portfolio
Deploy at one venue or roll out across all your centres — centralised control, local customisation.
Connects to your tools
CRM, loyalty programs, CMS, tenant data — Sofía plugs into your existing systems. No rip-and-replace.